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Field Service Technician

Field Service Technician

Summary

We are a global provider of innovative, state of the art products and services for comprehensive engine-driven management, protection, monitoring, and control solutions. We offer the full line of engine instrumentation products from FW Murphy Production Controls along with extensive engine control development expertise from EControls to provide customers with a complete solution approach for engine control, protection, and monitoring.  We are passionate about customer satisfaction and service. Our commitment is to understand and meet the requirements of our customers and maintain an environment which encourages all employees to pursue never-ending improvements in quality and productivity. The company employs over 700 employees worldwide with a global reach including locations in Tulsa, Oklahoma; San Antonio & Rosenberg, Texas; Grants Pass, Oregon; Hangzhou, China.

Reporting & Supervisory Responsibility

  • This position reports to the Service Manager

Key Job Elements

  • Ability to provide on-site technical service on natural gas compressor controls.
  • Ability to perform retrofit of new controls into existing, test and troubleshooting.
  • Ability to inform and train customers on proper operation of newly installed equipment.
  • Completes work assignment documentation, expense reports, and daily activity reports.
  • Maintain up-to-date knowledge of equipment changes or modifications through various resources: company training, maintenance manuals, and/or engineering documents.
  • Informs Supervisor of any significant problems, progress or difficulties while in the field.
  • Responsible for following all policies and procedures pertaining to the company.
  • Represent the company in a professional manner, keeping with its standards of conduct.
  • Perform other duties as assigned.
  • Ability to adjust work hours and schedule to support internal and external customer needs
  • Familiarity with natural gas compressor controls design and operation
  • Familiarity with remote telemetry systems
  • Familiarity with networking topologies and interfaces
  • General computer skills with a basic understanding of MS Office software
  • Organized and accurate keeping of records
  • Knowledge in the use of hand tools

Qualifications

Education

  • High School Diploma or equivalent.
  • Vocational degree or certification from a technical or trade school or relevant experience.

Experience

  • Two (2) or more years relevant controls/electrical/test technician  

Key Performance Characteristics

  • Effective Communication Skills
  • Adaptability
  • Strong Work Ethic
  • Passion for the Job
  • Sense of Urgency
  • Positive Attitude
  • Honesty/Integrity

Position Type, Schedule and Travel

This is a full-time position. Evening and weekend work may be required as job duties demand.  Travel up to 95% (sometimes for multiple weeks at a time).

This position works in a plant and outdoors in the field, therefore subject to all weather conditions sometimes to include extreme cold and heat. The work described while working in the field will require the Field Services, Technician, to wear all PPE to include: FRC clothing, safety glasses, hard hat, ear protection, & steel toed footwear

Equal Opportunity Employer

EControls and FW Murphy Production Controls provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, EControls and FW Murphy Production Controls comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

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